Dyche, Jill  <br/><br/>
CRM hand book: a business guide to customer relationship man  

 - Pearson education asia   Delhi   2002 
 -  499 
<br/><br/><label>ISBN: </label>81-7808-568-2  
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.45 DYC