TY  - BOOK
AU  - Summers, Donna, C. S 
TI  - Quality management creating and sustaininig organizational e 
SN  - 81-317-1334-2 
U1  - 658.403 8 SUM  
PY  - 2007///
CY  - Pearson education asia 
PB  - New Delhi 
KW  - MANAGEMENT
ER  -