Besterfield, Dale H and others  <br/><br/>
Total quality management  

 - 3rd  
 - Pearson education of asia   New Delhi   2012 
 - XXI, 558p.   499 
<br/><br/><label>ISBN: </label>9788131732274 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.403 8 BES