000			00283nam a2200085Ia 4500
008			220120s9999||||xx |||||||||||||| ||und||
100			_aChaitra & Chethan Kumar.R _912200
245		0	_aCustomer relationship management -''C- crm''
260			_aCoorg Institute of Technology _bPonnampet _c2009
999			_c137786 _d137786